We recently experienced a series of weddings that had to be relocated. The two weddings scheduled for September and October were at a hotel which is losing one its ballrooms as it is going to be turned into a nightclub.
The second two weddings are scheduled for April and May (yes……literally only a month or two away!) were at a private estate that the couples had booked on their own before hiring us which is being closed down for events due to numerous complaints by the community.
Let us first say, that this is not a common occurence, this is our 7th year in business and this is the first time we’ve had to deal with this type of situation and hope it is the last for a long time to come. Each time we are informed by the venue, we literally have to stop everything to start thinking of contingency plans and ways to put out the fire that is fueled by emotions.
The last two events were 90% done and now due to unforeseen circumstances, we’ll be devoting another 40-50 hours to make all of the necessary changes, communicating changes with vendors, revising floor plans, updating timelines, etc. while at the same time reassuring our couples.
Considering the issues beyond their control, this extra time to resolve all issues, including finding a new venue, becomes “donated” time as we want to help resolve the situation as quickly as possible (ie: putting out the fire) while reassuring our couples that they will still have a beautiful Hawaii wedding.
The extra time put into these relocated events has pushed out schedule back about a week on our May events, but when explaining the situation to our other couples they were understanding and we truly appreciate their patience while we get things back on track.
How would you handle this situation?